We have the
ability to view your screen while you are
operating your system.
To Download the small file we will use, simply Click
on the button
below,
and then when prompted to make a choice, select to
Save It. For your convenience, Save it to your
Desk Top so you can use it in the future.
If you saved the downloaded file to your desktop,
on your desktop you will see an Icon, yellow with black lettering.
Click on it and select run. This will install a temporary program
that will remove itself when your help session is complete.
Click here for more
information about Remote Control